Using this site

Senclude Ltd takes no responsibility for the content that is supplied or curated. We do our best to insure that the information supplied here is correct.


Unlike the privacy policy on most websites, ours isn't adapted from a template, or just copied and pasted from wherever; it's been painstakingly written out by a human, who has considered what this website does, how you are most likely going to interact with it and what (if any) aspects of it impact your personal data. Crucially, it's been written so you can A. Understand it and B. It isn't so long and laborious that you might actually bother to read it all! As such, our policy doesn't use lots of fancy legal language and might contain the odd typo. it is also a work in progress; we update our policy as our understanding of the new GDPR legislation changes and as we improve our website and add or remove elements.


We respect your right to privacy and will always do our absolute best to ensure we conform to not just the laws at the time, but also our moral obligations to you. That's why we will never knowingly allow anyone to use any data about you that we hold unless legally required to do so, and we will always keep it secure and (where possible) will remove all trace of it at your request.

Normally we only hold names and email addresses you provide us, but at times we may hold other identifiable data about you, gathered with your consent, to carry out our day to day business with you. For instance, you might supply us with data as part of an enquiry, or as part of a purchase, or a booking process for a service, etc. In all instances this data is destroyed once it is no longer relevant or required, or held securely if it forms part of a service agreement with you or there is a legal requirement for us to retain. In which case we can hold data for up to seven years.

Like most websites, this site uses cookies (read more about them below) and also like most websites this site may share your IP address (read more about them below) with some online services. By continuing to use the site you agree to this. We don't do either of these things because we're evil, it's just for a modern website to work the way most people want them to work, you have to! DON'T PANIC though, for the majority of users you're not directly identifiable by these actions. Big Brother isn't watching!


Cookies are little bits of software that are added to your computer as you use and interact with websites. They are used mostly for good: To improve your experience, sometimes for bad: Search engines, Social sites etc may use them to track what a computer (the computer, not the person) is looking at. Many like Google will use them to target you with adverts and for analytics, which results in them being able to build a profile of what you do online. You will get these cookies added to your computer when you land on certain websites, like Google, Youtube, Facebook etc. This site makes use of Cookies, mainly so we can be sure to only show you certain content once, for example popups or reminders.

Cookies can sound a bit Orwellian and "Big Brother", but mostly they're pretty harmless and unless you land on a website that requests your data and you offer it, the data they hold is mostly anonymous, they don't have your name and email address etc. You can clear out your cookies by clearing your browser history.

As we said though, this site from time to time will use cookies (never for data gathering or advertising). It is generally good practice to install a cookie manager, so that you can see what websites install what cookies, as most have them but few admit to it.

IP Address

An IP address is a unique number that identifies your computer on the internet, it is in the form of 111.222.333.444. Lots of services, like YouTube, Facebook etc, requires that websites send them your IP address before they will allow sites to display things like embedded video, or Facebook elements, and so on. In reality your IP address isn't personal data, as 99% of the time you can't really be identified by it, but some consider it so, so to keep ourselves in the clear we've added this bit to our privacy policy: On occasion your IP address may be shared with some service providers.


Emails are normally kept until our inbox is over-flowing and we have a clear out and delete or archive all the old ones. We never use addresses obtained from emails for anything other than responding to the emails you send us. We don't harvest these emails for other purposes. Once we clear out our inbox and delete old emails from you, your details are gone.

Accessibility Statement


We strive to ensure that this website is accessible to all people regardless of ability or disability.

We have invested a significant amount of resources to help ensure that this website is made easier to use and more accessible for people with disabilities, in the strong belief that every person has the right to live with dignity, equality, comfort and independence.

We are people first in terms of assessing the accessibility of a website meaning that we employ a number of people who visit this website and report on the sites accessibility from a user perspective. Our team of readers include people who use the following assistive technologies (and we are adding to that list all the time):

  • Voice Over - OSX Text To Speech
  • JAWS Text To Speech
  • Supernova Text To Speech
  • Zoomtext Text To Speech
  • Windows Narrator
  • Windows Magnification
  • Zoomtext Magnification
  • Supernova Magnification

This is scheduled for July 2021

Additionally testing may also include:

  • Non-Sight Impaired Review
  • Lighthouse Test
  • WAVE Test if required


International standards as agreed by World Wide Web Consortium (W3C) is the accepted standard in judging a websites accessibility. However we have a different attitude to how you measure a websites accessibility - PEOPLE. We believe that people who use accessibility technologies are the ultimate judges of a websites userbility.

To that end our audited websites are graded as either accessible or not accessible. This website is accessible.

We are very open and if you have any access issues please email me and I will endeavour to (a) sort out the issue or (b) if required we can try and provide the content using a different method.

Screen Readers

As stated we use real people to check our websites. We do use using automated audit programs such as Google Chrome's Lighthouse and WAVE for a technical overview.

Current Audit

The site will be audited by assistive technology users which is scheduled for July 2021.


The Lighthouse score was good, Accessibility 100%. The Best Practices scored 93% because of an issue with jQuery which doesn't effect accessibility.

A full report is available on request.


The WAVE report shows 5 errors and 4 alerts which are being investigated and are expected to be resolved by July after a web update.

A full report is available on request.


We continue in our efforts to constantly improve the accessibility of this site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use for all regardless of ability or disability.

Despite our efforts to make all pages and content accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on this website or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

Contact Us

If you wish to report an accessibility issue, have any questions or need assistance, please email me.

Data Protection Officer

If you have any questions about our privacy policy and your data, or would like to know what data we hold in relation to yourself you can contact us using the details on our regular contact page making the subject of any emails “FAO: Data Protection Officer”. We will then forward your email to our DPO who will respond accordingly.

In most circumstances, We will respond within 30 days with the data requested.

If we suspect any abuses of this requirement (multiply requests in a short space of time etc.), We reserve the right to refuse.

For most requests to be processed, We will need you to provide prof as to who you are and that you have a lawful right to access the data being requested.

Contact Senclude


or telephone: 07780 678588